Customer service
FREQUENTLY ASKED QUESTIONS
Search by categories
Search by category
- Most Frequently Asked
- Wear OS 3
- NFT
- Trade-In
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
- Battery & Charging
- Warranty, upgrading and repairs
- Purchasing and returns
- Pairing and set-up
- Troubleshooting
- Watch faces and counters
- Apps on your watch
- Software updates
- Watch specifications
- Golf
- Swimming
- Special Editions
- Wellness
- Watches
- Most Frequently Asked
- Care & Maintenance
- Technical Details
- Aesthetics & Materials
- Straps & Bracelets
- Other
- Timing
- Warranty Extension
- TAG Heuer Connected
- Most Frequently Asked
- Wear OS 3
- NFT
- Trade-In
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
- Battery & Charging
- Warranty, upgrading and repairs
- Purchasing and returns
- Pairing and set-up
- Troubleshooting
- Watch faces and counters
- Apps on your watch
- Software updates
- Watch specifications
- Golf
- Swimming
- Special Editions
- Wellness
- TAG Heuer Golf
- Most Frequently Asked
- Features
- Courses
- Troubleshooting
- Privacy & Notifications
- Purchasing
Should I factory reset my watch before sending it to TAG Heuer?
Before you trade-in your TAG Heuer Connected, we will ask you to erase all of your data, to ensure that all of your personal information is completely removed from your watch. To erase your data, you need to perform a factory reset of your watch. Find all instructions here (https://faq.tagheuer.com/articles/en_US/FAQ/How-do-I-reset-my-watch/?q=reset&l=en_US&fs=Search&pn=1 )
Contact Customer Service Hotline :
400-6506-218