Customer service
FREQUENTLY ASKED QUESTIONS

If your interactive counters aren’t updating, don’t worry. There are several checks you can make:

Are your watch and phone up-to-date?

• Make sure you’ve installed any available watch updates - here’s how
• Make sure you’ve installed any available updates to your Wear OS™ app

Do you have connectivity?

• Make sure your phone is connected to the internet (Wi-Fi or 3G/4G)
• Make sure your watch is connected to your phone via Bluetooth and is in range. If you see a broken cloud icon on the watch screen  , your watch and phone aren’t currently connected.

If you’ve made the checks above and your interactive counters still aren’t updating, please get in touch and we’ll help get this sorted.