Customer service
FREQUENTLY ASKED QUESTIONS

If your watch and phone aren’t properly connected, you’ll see a broken cloud icon  on your watch face. 

To reconnect your watch and phone with Bluetooth, please:

• Open the Wear OS™ app on your phone
• Swipe up on your watch
• On your watch, tap Tap to reconnect

If you’ve tried this and your watch and phone still aren’t connecting, don’t worry. There are a couple of checks you can make.

Does your phone have an internet connection?
Make sure your phone is connected to the internet (Wi-Fi or 3G/4G).

Is your watch on Airplane mode?
Make sure your watch isn’t on Airplane mode. 

Here’s how to check:

• Swipe down on the watch face
• Look at the Airplane mode icon

When Airplane mode is off, the icon will have a line through it . When Airplane mode is activated, the icon will be brighter and the line will disappear . If it’s on, tap the icon to turn it off.

Restart your watch and phone
If you’ve made the checks above and your phone and watch still aren’t connecting with Bluetooth, restarting your watch and your phone may fix the problem. 

To restart your watch:

• Swipe down on the watch face or press the power button
• Tap the Settings icon
• Tap System
• Tap Restart
• You’ll see a message - tap it to confirm  

Reset your watch
As a last option, you can try resetting your watch. Please keep in mind that resetting your watch will restore it to factory settings and wipe all data.

To reset your watch:

• Swipe down on the watch face or press the power button
• Tap the Settings icon
• Tap System
• Tap Disconnect & reset
• You’ll see a message - tap it to confirm

Once you've reset your watch, go to the Bluetooth settings on your phone and select the option to forget the device. Then pair your watch with your phone again.