Customer service
FREQUENTLY ASKED QUESTIONS

If you’ve having problems installing apps on your TAG Heuer Connected, don’t worry. There are some quick checks you can make. 

Is your watch directly connected to Wi-Fi?
To install apps, your watch must be directly connected to Wi-Fi. 

Here’s how to check:

• Press the power button, or swipe down on your watch face
• Tap the Settings icon
• Tap Connectivity
• Tap Wi-Fi

If there’s no Wi-Fi network available, you can use your phone as a hotspot.

Are your watch and phone paired?
Your watch and phone must be paired in order to install apps on your watch. Not sure if they’re paired? Find out more here.

Do you have enough storage space on your watch?
If you’ve made the checks above and the problem isn’t fixed, please take a look to see if your watch has enough storage space to install apps. 

Through the Wear OS app on your phone, you’ll be able to see the total storage space on your watch, how much space is available, and the apps and services that are using your watch’s storage.

To check:

• Make sure your watch is connected to your phone via Bluetooth
• Open the Wear OS app on your phone
• Tap the Settings icon - if you’ve paired more than one watch with your phone, you’ll need to select the right one
• Tap Watch storage

If there isn’t enough storage space left on your phone, you could try deleting any apps you don’t use from your watch. 

If the problem isn’t solved, please contact us.