Customer service
FREQUENTLY ASKED QUESTIONS

Send your watch directly to any TAG Heuer Official Service Centre. We recommend using insured mail, ensuring that it is securely wrapped and enclosing a covering letter to explain the reason for return. If under warranty, please include the international guarantee card. Following receipt, you will be provided with an estimate or an acknowledgement if your timepiece is under warranty.

You may, of course, send your watch to our headquarters in Switzerland. But keep in mind that sending a watch from abroad incurs customer and VAT fees. These fees depend on your country and your watch model. Before sending us your watch, contact your local TAG Heuer Official Service Centre – they’ll be happy to answer any questions.

CLICK HERE for a list of our Official Service Centres