Customer service
FREQUENTLY ASKED QUESTIONS
Search by categories
Search by category
- Wear OS 3
- NFT
- Trade-In
- Most Frequently Asked
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
- Battery & Charging
- Warranty, upgrading and repairs
- Purchasing and returns
- Pairing and set-up
- Troubleshooting
- Watch faces and counters
- Apps on your watch
- Software updates
- Watch specifications
- Golf
- Swimming
- Special Editions
- Wellness
- Watches
- Most Frequently Asked
- Care & Maintenance
- Technical Details
- Aesthetics & Materials
- Straps & Bracelets
- Other
- Timing
- Warranty Extension
- TAG Heuer Connected
- Wear OS 3
- NFT
- Trade-In
- Most Frequently Asked
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
- Battery & Charging
- Warranty, upgrading and repairs
- Purchasing and returns
- Pairing and set-up
- Troubleshooting
- Watch faces and counters
- Apps on your watch
- Software updates
- Watch specifications
- Golf
- Swimming
- Special Editions
- Wellness
- TAG Heuer Golf
- Most Frequently Asked
- Features
- Courses
- Troubleshooting
- Privacy & Notifications
- Purchasing
How do I pair the TAG Heuer Connected with my phone?
The TAG Heuer Connected is compatible with smartphones running iOS 9+ and Android™ 4.4+.
To pair the watch with your phone for the first time:
To use the Chinese Local Edition (China specific software and apps)
To use the International Edition (non-China specific software and apps)
(Please note that if you choose the International Edition in China you may experience limited usage.)
To pair your watch and phone after a factory reset:
To pair the watch with your phone for the first time:
To use the Chinese Local Edition (China specific software and apps)
- Make sure your watch is charged to at least 20%
- Make sure your phone is connected to the internet
- Make sure Bluetooth is on, on both phone and watch
- Select your language. Select 中文 for the Chinese software.
- Select your country of residence. Select 中国 for the Chinese software.
- Confirm switching to the China Local Edition, then the watch reboots
- Tap on your watch face to begin
- Agree to the privacy policies and scroll down to see a QR code
- Use any QR code reader to scan this QR code and download the compatible Wear OS™ app
- Open the Wear OS™ app on your phone
- Tap the three dots in the top right hand corner
- Tap Pair with a new wearable
- Follow the instructions on the app and on your watch to continue
To use the International Edition (non-China specific software and apps)
(Please note that if you choose the International Edition in China you may experience limited usage.)
- Make sure your watch is charged to at least 20%
- Make sure your phone is connected to the internet
- Make sure Bluetooth is on, on both phone and watch
- Download the Wear OS™ app onto your phone, from the App Store or the Google 出门问 Play store™
- Tap on your watch face to begin
- Select your language on your watch—it should match the language you use on your phone
- Select the device on your phone
- Use the code that appears on your watch to validate the pairing request on your phone
- Connect to your Google account to start enjoying the Google ecosystem—you’ll need to validate this, too
- Wait a moment—your watch might take a few minutes to synchronise
To pair your watch and phone after a factory reset:
- Open the Wear OS™ app on your phone
- Tap the three dots in the top right hand corner
- Tap Pair with a new wearable
- Follow the instructions on the app and watch face to continue
Contact Customer Service Hotline :
400-6506-218