Customer service
FREQUENTLY ASKED QUESTIONS
Search by categories
Search by category
- Wear OS 3
- NFT
- Trade-In
- Most Frequently Asked
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
- Battery & Charging
- Warranty, upgrading and repairs
- Purchasing and returns
- Pairing and set-up
- Troubleshooting
- Watch faces and counters
- Apps on your watch
- Software updates
- Watch specifications
- Golf
- Swimming
- Special Editions
- Wellness
- Watches
- Most Frequently Asked
- Care & Maintenance
- Technical Details
- Aesthetics & Materials
- Straps & Bracelets
- Other
- Timing
- Warranty Extension
- TAG Heuer Connected
- Wear OS 3
- NFT
- Trade-In
- Most Frequently Asked
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
- Battery & Charging
- Warranty, upgrading and repairs
- Purchasing and returns
- Pairing and set-up
- Troubleshooting
- Watch faces and counters
- Apps on your watch
- Software updates
- Watch specifications
- Golf
- Swimming
- Special Editions
- Wellness
- TAG Heuer Golf
- Most Frequently Asked
- Features
- Courses
- Troubleshooting
- Privacy & Notifications
- Purchasing
How can I pair a new watch with the existing operating system ? (Not an upgrade)
This article concerns a watch that has already been paired to the TAG Heuer Connected app under Wear OS 2 or Wear OS 3. For example, if you changed your phone and want to pair your watch back, these are the steps to follow:
1. Reset your watch from the watch Settings > System > Disconnect and reset. Indeed to start a new pairing, you need to reset your watch.
2. On your mobile phone, forget the watch into the Bluetooth settings before starting the pairing.
3. Open your app on your phone and go to setting "Pair a new watch". Then, you will be able to follow the pairing process.
1. Reset your watch from the watch Settings > System > Disconnect and reset. Indeed to start a new pairing, you need to reset your watch.
2. On your mobile phone, forget the watch into the Bluetooth settings before starting the pairing.
3. Open your app on your phone and go to setting "Pair a new watch". Then, you will be able to follow the pairing process.
Contact Customer Service Hotline :
400-6506-218